When Do we Accept the return ?
Wrong Product Received
Less Quantity Received
Damaged Box/ Tear Box
When Do we Accept the exchange ?
Please Do Not Accept the box if it is tempered or opened.
Exchange request to be raised on the “ My Order”section. Within 15 days
When Do we Refund the amount ?
For Refund / return or wrong product claim please make unboxing video of the box.
If the bottle seal is open or not.
How To Make Unboxing Video
- Find a room with adequate light and take a sample video in the direction the box will be. Remember if its a big box you may have areas that don't get direct light and may be in the shadows.
- Microphones on smartphones and cameras can pickup quiet a bit. Find a room or area that has the least amount of background noise as possible
- While you don’t want to come accross as a robot be sure to speak clearly so we can hear all the problems you are facing.
- Keep your Camera steady. we have seen those shaky camera videos before getting sea sick , don’t be that one. If you have someone who can hold the camera great, we can understand the problem better that way !
- Record Quality. Your smartphone or camera may have the option to record at different levels.
- Time will vary depending on the actual product you are unboxing but try to keep it under 5 minutes.
Process Of Refund, Return & Exchange
South Ex Bhishma Pitamah marg
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