When Do we Accept the return ?

Wrong Product Received

Less Quantity Received

Damaged Box/ Tear Box

When Do we Accept the exchange ?

Please Do Not Accept the box if it is tempered or opened.

Exchange request to be raised on the “ My Order”section. Within 15 days

When Do we Refund the amount ?

For Refund / return or wrong product claim please make unboxing video of the box.

If the bottle seal is open or not.

How To Make Unboxing Video

  • Find a room with adequate light and take a sample video in the direction the box will be. Remember if its a big box you may have areas that don't get direct light and may be in the shadows.
  • Microphones on smartphones and cameras can pickup quiet a bit. Find a room or area that has the least amount of background noise as possible
  • While you don’t want to come accross as a robot be sure to speak clearly so we can hear all the problems you are facing.
  • Keep your Camera steady. we have seen those shaky camera videos before getting sea sick , don’t be that one. If you have someone who can hold the camera great, we can understand the problem better that way !
  • Record Quality. Your smartphone or camera may have the option to record at different levels.
  • Time will vary depending on the actual product you are unboxing but try to keep it under 5 minutes.

Process Of Refund, Return & Exchange

Contact Us


South Ex Bhishma Pitamah marg



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