Shipping & Returns
Shipping:
a) Shipping Duration: Your order will be dispatched within 1-2 working days of receiving the order. However, during busy times, such as holiday periods, there can be processing and shipping delays.
b) Free shipping facility is given only to the products which are to be delivered within the Indian Territory and not outside India. Any product delivery outside India would be chargeable at the prevalent market rates.
c) Title and risk of loss for all products ordered by you shall pass on to you upon shipment facility available with powergummies.com.
d) If two or more items are ordered, you may receive them in distinct boxes on different days, because of varying item availability and shipping locations.
e) For transit safety purpose products may be shipped separately.
f) It is suggested by us that you should give full and complete address with proper pin code of the state to avoid returns and penalty charges. Please do note that courier companies charge a penalty for incorrect shipping addresses, wherein the address or pin code do not match. The liability to bear such charges and penalties (if any) shall rest with you, to the courier company.
g) You agree that charges of re-shipment of the same order will be payable by you.
h) Rectification/change of address will only be allowed before dispatch of your order. Once your order is dispatched rectification/change of address will not be granted.
i) We will not be responsible for postal delays resulting from incomplete addresses.
j) You agree that you shall be solely liable and responsible for lost and stolen packages or any full or partial or direct or indirect damages to the package after being left at your address by postal/courier agencies.
k) For any type of shipments to any girl's hostel/college/school etc., specific date and time should be mentioned while placing the order to avoid returns due to permission issues for entering such premises. We will not be responsible for refund or credits if any nor shall re-ship the order in such circumstances.
Cancellation:
Your order can be cancelled before the same is dispatched from our Warehouse. In case we receive a cancellation e-mail and till that time the order has already been “dispatched” by us, the order cannot be cancelled. We take utmost care in providing you the best products.
*We have complete right to decide whether an order should be cancelled or not. The customer further agrees not to dispute the decision made by us regarding the cancellation.
* Pre-Paid Orders an applicable transaction fee will be deducted before processing refund to principal mode of transaction.
*Post-Paid Orders an applicable order management fee will be deducted before cancellation, this fee will be levied on the user Wallet and may be incurred in future transactions.
Product Return and Replacement Policy:
To ensure a smooth and efficient return and replacement process, we kindly request that you record an unboxing video of your product upon receipt. This video should clearly show the following:
1. The condition of the packaging upon arrival.
2. The unboxing process, including the removal of all protective materials.
3. The product itself in its entirety, including any damages or defects.
The unboxing video should be submitted along with your return request. This video will help us to quickly assess the condition of the product and determine the appropriate course of action.
Please send these to our customer care at response@powergummies.com or call us at 9999147733 within 24 hours of receiving the product.
We will arrange an exchange for the product after a thorough investigation.
We may choose to either replace the product or reimburse the customer. In case of reimbursement, the same shall be processed within 14 days of cancellation/refund. The customer shall not bear any charges or fee for cancellation or refund.